Digital Customer Care

Digital customer care​Activate old customers / automate upsale processes / automatically increase X-sales potential

Regular customer relationships gather dust in ERP systems after the purchase, although they definitely need further products and services from you. Here you will lose a lot of sales and reputation that you have built up in the past!

 

Digital customer careActivate old customers / automate upsale processes / automatically increase X-sales potential

Regular customer relationships gather dust in ERP systems after the purchase, although they definitely need further products and services from you. Here you will lose a lot of sales and reputation that you have built up in the past!

 

You are in the right place if you…​

Want to get your regular customers to make more purchases

want to permanently consolidate customer care

Want to sell as innovatively as Amazon

Want to motivate your existing sales force with more deals

Do you want to motivate your regular customers to generate more sales?

Your ERP system is full of contacts and you don’t know who needs a product and when? Motivate your sales?

This challenge sounds complex, but can be quickly mastered with the modern method

What do you need for this?

Either a CSV list from your ERP system or your delivery process to the customer and a strategy for automating the process steps.

Your ERP system is full of contacts and you don’t know who needs a product and when? Motivate your sales?

This challenge sounds complex, but can be quickly mastered with the modern method

What do you need for this?

Either a CSV list from your ERP system or your delivery process to the customer and a strategy for automating the process steps.

YOUR BENEFITS!​

What are the advantages for you:​

Regular customer relationships can be elegantly and lucratively prevented from gathering dust with the modern method of an automated sales process.

This way you achieve:

sales consolidation

X sales between other products

Upsales to better deals

anticipatory reorders

better utilization of production

Targeted sales work without pointless phone calls

Here is an example of process automation from a customer project:


An automated process is triggered with every delivery note that is sent, which triggers the customer in a time-controlled manner and then always informs the responsible sales employee in good time with the important results. Thus, the sales colleague calls when there is a need and can negotiate better.

These industries have used it successfully:

medical technology
Within 5 days, a company from Guben filtered out 182 warm leads from 3,300 regular customers who were sent and made 11 direct offers for individualized products made with the finest craftsmanship. WITHOUT telephone pre-acquisition
positive side effect: contact details cleaned up within 10 minutes
mechanical engineering
A start-up from mechanical engineering starts a digital upsales process with every delivery note dispatched. After 10 days, the buyer automatically receives an invitation to the survey with an upgrade of the contract and 12 months after delivery a discounted offer for a wearing part.
All without manual intervention as there is no sales representative.
optical industry
2606 ERP regular customers should be searched for an upsale opportunity for a new product. The aim was to participate in a presentation by means of a specialist webinar. Within 14 days with the 3-stage sales automation
software manufacturer
496 previously unprocessed trade fair contacts had to be segmented into 2 categories and then moved to a test cycle with the provider's software.
The age-old prospects can be sorted and categorized within 3 months with a multi-stage automated campaign. 20% of the interested parties were reactivated and 10% of the reactivated contacts asked for a test access. The internal sales team only became active after tracking the test accesses.
Added value by saving fruitless calls : 30 working days
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