Digital Customer Care​

Legacy customer activation / automate up sale processes / leverage X-Sales potential in an automated way

Many regular customer relationships get lost in ERP systems after the purchase, even though they have a definite need for further products and services from you. Here you lose a lot of turnover and reputation that you have built up in the past! (over time)

 

Legacy customer activation / automate up sale processes / leverage X-Sales potential in an automated way

Many regular customer relationships get lost in ERP systems after the purchase, even though they have a definite need for further products and services from you. Here you lose a lot of turnover and reputation that you have built up in the past! (over time)

 

You have come to the right place if...

you want to encourage your regular customers to make more purchases

you want to make customer care permanent

how innovative do you want to sell on Amazon

you want to motivate your existing sales staff with more deals

Do you want to motivate your regular customers to make more sales?

Your ERP system is full of contacts and you don’t know who and when they need product?

The challenge sounds complex, but it can be overcome quickly with the modern method.

What do you need for that?

Either a CSV list from your ERP system or your delivery process to the customer and a strategy for automating the process steps.

Your ERP system is full of contacts and you don’t know who and when they need product?

The challenge sounds complex, but it can be overcome quickly with the modern method.

What do you need for that?

Either a CSV list from your ERP system or your delivery process to the customer and a strategy for automating the process steps.

YOUR BENEFITS!​

What are the advantages for you:

The silting up of regular customer relationships can be elegantly and beneficially prevented with the modern method of an automated sales process.

This enables you to achieve:

Turnover stabilisation

X-Sales between other products

Upsales to better offers

Advance reordering

Better utilisation of production

Targeted sales work without pointless telephone calls

Here is an example of process automation from a customer project:

Each time a delivery note is sent, an automated process is triggered, which triggers the customer in a time-controlled manner and then always informs the responsible sales employee in good time with the important results. This way, the sales colleague calls when there is a need and can negotiate better.

These industries have used it successfully:

Medical technology
A company from Guben was able to filter 182 warm leads out of 3300 mailed regular customers within 5 days and make 11 direct offers for individualized products made of the finest handicraft. WITHOUT preliminary telephone canvassing Positive side effect: contact data cleansing within 10 minutes
Mechanical Engineering
A start-up from the mechanical engineering sector starts a digital up sales process with every delivery note dispatch. Automatically, after 10 days, the buyer receives an invitation to a survey with an upgrade of the contract and 12 months after delivery a discounted offer for a wear part. All without manual intervention, as there is no sales representative.
Optical industry
2606 ERP regular customers were to be screened for an up sale opportunity for a new product. The aim was to participate in a presentation through a specialized webinar. Within 14 days, the 3-stage sales automation.
Software producer
496 previously unprocessed trade fair contacts had to be segmented into 2 categories and then moved to a test cycle with the provider's software. The age-old prospects can be sorted and categorized within 3 months with a multi-stage automated campaign. 20% of the prospects were reactivated and 10% of the reactivated contacts requested a test access. The internal sales team was activated only by following the trial accesses. Added value by saving fruitless telephone calls: 30 working days
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